Shipping policy

Shipping Policy

Effective Date: May 7, 2026

At ChefStead, we are committed to providing a smooth and reliable delivery experience for every customer.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Locations

We currently ship to customers within the United States and selected international destinations.

If your location is unavailable during checkout, please contact us for assistance.

Shipping Time Estimates

Estimated delivery times may vary depending on your location and shipping carrier.

Typical delivery estimates:

  • United States: 3–7 business days
  • International Orders: 7–21 business days

Please note that shipping times are estimates only and are not guaranteed.

Warehouse Fulfillment

Most orders are shipped from our U.S. fulfillment centers to ensure faster and more reliable delivery for our customers.

Shipping Carriers

We work with trusted carriers including, but not limited to:

  • UPS
  • FedEx
  • USPS
  • DHL
  • Amazon Multi-Channel Fulfillment (when applicable)

Carrier selection may vary depending on destination and logistics availability.

Tracking Information

Once your order ships, tracking details will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update.

Delayed or Lost Shipments

While we do our best to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Carrier disruptions
  • Customs processing
  • High shipping volume
  • Events outside our control

If your shipment appears lost or significantly delayed, please contact us and we will assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

ChefStead is not responsible for orders delayed, lost, or undeliverable due to incorrect addresses provided during checkout.

Additional shipping charges may apply for returned or redirected packages.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with:

  • Your order number
  • Photos of the package and product
  • A brief description of the issue

We will work quickly to resolve the matter.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and related fees may apply depending on your country’s regulations.

Customers are responsible for any applicable customs or import charges unless otherwise stated.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

ChefStead Customer Support
Email: support@chefstead.com
Phone: +1 (507) 575-4146